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Our Newsletter


Shipping Policy

Our Products Shipping Policies

All Ainterol orders & packages are processed & shipped from our facililty in 24-48 Hours. Between Monday and Friday we deliver between 09.00-15.00 to Thailand Post Service. Saturday only between 09.00-12.00. Your package leaves Thailand in 2-3 days after your order. Most of the time it takes by Thailand Post Service in Airport Distribution Center. Your local post custom formalities & transit times are no longer under our control. Jurisdiction of the domestic delivery is in destination Postal Service hands (USPS, Parcel Force, Deutche Post etc.).

All packages are shipped as 1st Class Airmail package - REGISTERED MAIL which is traced. Packages arrives to destination in 7-21 days. If it takes more than 21 days. Please visit your local post office and give your Registered Mail number & claim your package. In many cases they left a notice to your front door but it was lost.

If you need to return an item (by permission only), simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

All other product Shipments:

We can ship to virtually any address in the world. Note that there are restrictions on some products to certain countries, and some products cannot be shipped to those destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Important Due to the high number of credit card frauds online, if paying via Paypal, and your address is unconfirmed we will call you, or email you, to verify that you actually wanted to make a purchase with us. The phone call will be recorded for accuracy. 

CUSTOMS:
 
Please be aware that the buyer assumes all responsibility for knowing what substances or items are prohibited in their country. If we happen to know a product is illegal in your country, we will inform you before shipment.   Please note: We DO NOT refund for items lost or seized by customs.  We will refund if customs sends us back the product (which they usually do).  THIS IS VERY IMPORTANT TO KNOW.

All international packages will normally ship via  USPS First Class International to keep shipping cost down. THERE IS NO TRACKING, but there is shipping code fhat confirms shipment and delivery. There are typically no problems with this method, but there is an extra risk without tracking.

Priority Mail Option:  You can choose Priority Mail for faster service.  Normal delivery time with this service is 7-10 days.  Tracking is sometimes available with this service but it is not consistent . . . SO DO NOT CHOOSE PRIORITY MAIL FOR TRACKING INFORMATION!
 
Note:  In most areas, you can take your shipping code to your local customs office (not post office) to confirm delivery there.  REMEMBER, WE HAVE NO  CONTROL OVER THE POSTAL SERVICE OR CUSTOMS.

If paying with Western Union a $10.00 surcharge will be placed, because we are charged extra for currency conversion.

A large bulk of our Orders are shipped with:

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