We accept returns by permission only. Just returning something to us does not guarantee that we'll take it back or issue a refund. Contact us at email@example.com to make arrangements for the return.
• Item must be unused - unopened - shrink wrapped
• In original packaging and in perfect packing condition.
• Shipping charges are paid by you, as well as 15% return fee.
We will NOT refund shipping charges. Furthermore, we are NOT reselling or restocking returned items due to our strict hygienity policies. This means any products returned are destroyed. This is part of our buyer’s protection to get always new, fresh and unused products.
To be eligible for a refund, you MUST return your item within 8 days of receiving it. Refunds are issued within 30 days after receiving the returned item (not the day shipped back to us).
* Note: proof of broken and or damaged shipments must be provided by the customer in form of photo and documentation for broken shipment from your local post office.
* Note: proof of lost shipments must be provided by your local post office. Documentation is needed. We will recheck all these claims from your local post office, postal distribution center and your local customs until product is reshipped. It could be that the item is still in transit, customs, TSA, or was accidentally delivered by your postal service to the wrong address.
Refund Process will only initiate 30 days after tracking number is issued to you, and non receipt has been verified.
SHIPPING ADDRESS & UNCLAIMED SHIPMENTS
If you fail to provide updated and correct shipping address for the delivery and the product is returned to us we will not reship to you unless re-shipping charges are paid by you. Same applies to unclaimed items.
All shipments that have been returned because they were unclaimed by you will be subject to a recycling fee unless re-shipping charges are paid by you. Remember, we do get documentation as a proof from any country if package was unclaimed.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If your product can not be shipped within 6 business days, excluding holidays and national days, after odering then we will offer a full refund to your paypal account.
There will be no refunds for any electronic data, for example software, ebooks, music, shapewear, and downloadable videos.
In compliance with consumer hygiene protection laws - all intimates (anything that touches the most intimate body area) are not returnable. We will check the item thoroughly to make sure its free from defects before shipping. We will only accept returns of shapewear to correct our mistakes (i.e. the listing states it's for a size small and we sent you a different size). Please know your size and ask questions prior to buying.
We don’t offer refunds on opened products, also we do not sell to minors under the age of 18. The product we sell are all Fresh, and well within the expiry date as will be stated on the packages.
We can not be held responsible for all the different allergic or other reactions people may have. How could we know what they all are in advance, without even knowing the customer, or their medical history. When you purchase something in our or any store you have to do either research yourself, and or consult with a professional medic first, about your personal health, and it’s limitations, before ingesting anything. All results will vary from individual to individual.